![]() 1 rollout pending discussions with clients and key stakeholders. In a statement, Zocdoc acknowledged that some providers have questioned the new pricing model and said it has paused the Oct. It urges providers to cancel their Zocdoc accounts if the company goes forward with the referral fee. ![]() "We think in principle it should be illegal to charge this referral fee for anyone," the petition states. While Zocdoc would waive the fee for Medicare and Medicaid patients, for whom referral fees are illegal, it puts doctors in an ethically uncomfortable zone and ignores jurisdictions like New York state, which also prohibits referral fees, the petition says. The online petition takes issue with the new referral fee. By contrast, Zocdoc's average appointment wait time in the Boston area was 13.6 days. Physician wait times were the longest in Boston, averaging 52.4 days. Last fall, Zocdoc released research claiming the average wait time for new patients using the app in the second quarter of 2017 was 7.6 days, versus the national average 24.1 days. Moves like this could be a growing source of tension as more providers farm out scheduling tasks and more patients opt to use websites and apps to find doctors and manage appointments.
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